Weird MySky/Roof issue

Discussion in 'Renegade Chat' started by MattMc, Jun 14, 2019.

  1. MattMc

    MattMc New Member

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    Back in March, I took my Desert Hawk in to get a warped MySky Panel fixed. They ended up replacing the whole front part of the MySky. All was good until last night. I was driving down the freeway and there was a loud bang like something hitting my roof. Only it wasn't anything hitting me, rather the front panel infront of the MySky coming off. Luckily no one behind me was hit by parts flying off my car. It looked like this piece was just glued on to the Jeep.

    Took it to Jeep service today and they said they had never seen anything like it. Ordered the part and will fix it for me. Will be interesting to see the fix and if it is simply glued on. There has to be something else holding this down I would think.

    Oh well, consider this a public service announcement and hopefully just a really weird one off situation.

    6b0PnGM2SKW9O%6yec1hsQ.jpg x%2AirdtQH6uOJiRb7bSeQ.jpg 83ZSR2dJTQGqKi5XHTChDg.jpg
     
  2. Dexteran

    Dexteran New Member

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    Those look like the same type of clips that hold the fender trim on the sides. Perhaps the little pocket on that trim piece came apart and allowed it to fly off? Glad no one was hurt.
     
  3. JeepCares

    JeepCares Active Member

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    Hi MattMc,
    We're sorry to see that you have experienced this. If you would like any additional assistance while working with your dealer to address this, please send us a private message!
    Alex
    Jeep Social Care Specialist
     
  4. Nathaniel

    Nathaniel Active Member

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    I had to get my entire My Sky roof replaced a few months back, dealership broke it while checking out the tracks the front piece slides on. I never had any issues with any of the trim pieces but sure enough, that very same piece that came off on yours is now starting to bow and warp on mine, time to go back to the dealer........again.
     
  5. MattMc

    MattMc New Member

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    Ugh, good luck. So far so good on the replacement piece for me. It is still attached to the car.
     
  6. JeepBuddy

    JeepBuddy Member

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    mine bowed in as your guys described... used a heat gun to soften things up and just pushed it back into shape. So far so good.
     
  7. Charlie Ketchum

    Charlie Ketchum Member

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    Different problem with mine. I opened it while doing errands. When I got to where I was going I went to close the roof. There was a loud pop and a "U" shaped plastic piece landed in my lap. I let go of the button and went directly to a Jeep Dealer. The service adviser said he had no appointments until the 21rst of this month but got a mechanic to come and see if he could get it closed. It turns out he lifted the glass from the inside and pushed the retract button and eventually got the roof to close. They are going to replace the entire movable portion of the roof. Wish me luck.
     
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  8. Dgr401

    Dgr401 Active Member

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    Definitely good luck, I am glad they got it closed.
     
  9. IDoMy0wnRacing

    IDoMy0wnRacing Active Member

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    GOOD LUCK. :)
     
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  10. Charlie Ketchum

    Charlie Ketchum Member

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    Dealer Woes...aka: this is bullshit.

    Well, my Rene went for repairs to the MySky because it quite wanting to close. I stopped and made the appointment nearly a week and a half ago for 7:30 am this morning. I was there at 7:00 am and the Jeep was checked in and I was given a ride home by the dealerships shuttle. Cool right?

    Wrong. No word from them so I called at 2 pm and asked if it was done, the service adviser said he hadn't been informed of the progress but would check and call back. He didn't.

    I called at 3 pm and asked for the shuttle to pick me up and bring me back to the dealership. When I got there I waited my turn to see the service adviser and of course asked about the work progress. He said "let me check" and walked off. First mistake, he should have done that an hour ago and called me back.

    When he did come back he offered that service hadn't even pulled the Jeep into the service department to look at it today. That was mistake number two.

    He then offered a rental car for two days on their dime which I accepted. I immediately asked when was the Rene going to be done. He said he didn't know. Mistake number 3. Why didn't he know?

    He added it may not make it into the shop until the end of the week...WHAT? Mistake number 4. If this crap is the kind of service I can expect then I am afraid I am not very impressed.

    This is the first #Mopar product I have ever purchased, it may be the last unless they get their crap together. This sucks. Aren't service appointments made to.....ummmmm to have the work done? I mean, this is a warranty issue. It should be given some priority in my mind. What am I missing? This is one of the largest most respected dealerships in Tucson. What's wrong with this picture?
     
    Last edited: Jan 21, 2020 at 3:44 PM
  11. IDoMy0wnRacing

    IDoMy0wnRacing Active Member

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    I would try getting in touch with @JeepCares .

    They respond well to PM
     
  12. Charlie Ketchum

    Charlie Ketchum Member

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    Thanks for the heads up. But I've already done that. Awaiting an answer.
     
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  13. Charlie Ketchum

    Charlie Ketchum Member

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    I received a call this morning regarding the MySky on my Rene. It seems that the entire roof will require replacement. Two weeks to get the part and four to five days in the body shop for removal and replacement. I did reach out to Jeep Cares yesterday, now I'm wondering if that is what got em moving. If so, thanks.
     
  14. IDoMy0wnRacing

    IDoMy0wnRacing Active Member

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    Good to hear that you FINALLY got an update.
     
  15. Dgr401

    Dgr401 Active Member

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  16. JeepCares

    JeepCares Active Member

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    @Charlie Ketchum,

    We have responded to your PM asking for a few more details of information. Thanks!

    Darlene
    Jeep Cares
     

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