WTH Rocky Road?!

Discussion in 'Renegade Modified Tech' started by TWX, Oct 14, 2020.

  1. TWX

    TWX Active Member

    Apr 18, 2016
    The Blast Furnace
    Our three year old is at the age of trying to climb into the vehicles and wanting to do so without assistance from mommy or daddy. She's light-weight enough that stepping on the "NO-STEP" is not a problem for now, but that obviously won't last.

    I liked the look and install process for the Rocky Road Supersliders, so I contacted them to ask about lead-time. I got a reply that didn't actually answer my question and basically was just platitudes on the sooner ordering the sooner I'd get them, and on my subsequent followup where I cited that their competitor's product is available with a short lead-time and for a considerably cheaper, they feigned ignorance that they even have competitors.

    Needless to say I was disappointed. I'm aware that it's fabrication piece-work and that someone has to dig out the fixture and the plans, order-up steel if the sizes the plans call for aren't in-stock, and then start cutting, de-scaling, drilling, fixturing-up the cut pieces to weld and welding them, then dealing with any sort of coating and finally packaging to ship, but just a basic, "we're six weeks out," or, "we can start on them immediately with roughly a week of fabrication time," would have simply been good customer service.

    If that's the kind of response I get when they don't yet have my money, what kind of customer service can I expect once an order is placed?
  2. Corrupt_Reverend

    Corrupt_Reverend Active Member

    Oct 2, 2017
    Just a thought, But they might be waiting to hit a certain order count before starting a production run which would make it difficult to give an estimate.

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