Uconnect locking up and rebooting

Discussion in 'Renegade Stock Tech' started by Deanavy, Jan 30, 2017.

  1. jellis2851

    jellis2851 Member

    Joined:
    Jan 18, 2017
    Messages:
    52
    Location:
    Gilbert, AZ
    I had this same issue yesterday as well. Took mine to the dealership and just waiting to see what I hear back
     
  2. Jamin-J

    Jamin-J Member

    Joined:
    Dec 23, 2016
    Messages:
    38
    Location:
    Virginia
    Same issues here for two days with silent radio, frozen controls, and the warning sign; and then today all was well and working. I guess I got the same buggy OTA update and then fix. But, now I wonder, just how much OTA control do "they" have on my vehicle as I drive down the road? Since so much of the vehicle is electronically controlled e.g. transmission, brakes, 4x4, I wonder am I getting "updates" as I drive that could effect more important things than my radio? Is there a way to turn off auto-updates like I can on my computer?

    Sent from my SM-G935V using ToasterJeep mobile app
     
  3. JeepCares

    JeepCares Active Member

    Joined:
    Jul 24, 2015
    Messages:
    107
    Location:
    Mopar Headquarters, MI
    Hi Jamin-J,

    I’m sorry to hear you are still experiencing issues with your Uconnect system! Just to reiterate my earlier post, the restarting issues customers with the 5.0 radio were experiencing on 1/30/17 was due to a Sirius XM update and not a software update pushed from Uconnect. The restarting concerns should have stopped on 1/30 at 1pm EST, if you are still experiencing concerns with your radio please PM our page with your VIN and dealer. Thank you!

    Andrea
    Jeep Social Care Specialist
     
  4. ocelotl

    ocelotl Active Member

    Joined:
    Sep 17, 2016
    Messages:
    173
    Location:
    Los Angeles
    So, any word on the iPhone issue I raised?


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  5. JeepCares

    JeepCares Active Member

    Joined:
    Jul 24, 2015
    Messages:
    107
    Location:
    Mopar Headquarters, MI
    If you wouldn't mind sending over your VIN in a PM, that would be great. My UConnect contact would like to see if we can address the issues you're raising.

    Kori
    Jeep Social Care Specialist
     
  6. Jason Adam

    Jason Adam New Member

    Joined:
    Nov 7, 2016
    Messages:
    15
    Location:
    ottawa, ontario
    I had this issue as well, whatever caused it the Radio is toast from what I understand. Brought my renegade in they are ordering a new radio. It's tough because it's 2 visits to the dealer followed by 4-7 business days of no working radio.
     
  7. jlrdrz

    jlrdrz New Member

    Joined:
    Feb 24, 2017
    Messages:
    6
    Location:
    US
    Ours is barely a month old and our satellite radio is cutting in and out annecting to serr


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  8. jlrdrz

    jlrdrz New Member

    Joined:
    Feb 24, 2017
    Messages:
    6
    Location:
    US
    Ours is barely a month old and Sirius cuts in and out constantly. They have refresh the signal twice but it keeps doing it.on fm the radio shut off.


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  9. JeepCares

    JeepCares Active Member

    Joined:
    Jul 24, 2015
    Messages:
    107
    Location:
    Mopar Headquarters, MI
    Oh no! Please send us your VIN and we can dig into this further!

    Kori
    Jeep Social Care Specialist
     
  10. jlrdrz

    jlrdrz New Member

    Joined:
    Feb 24, 2017
    Messages:
    6
    Location:
    US
    ZACCJAAB2HPE78197 there it is

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  11. jlrdrz

    jlrdrz New Member

    Joined:
    Feb 24, 2017
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    6
    Location:
    US
    Took it to the dealer and they're going to replace radio.its on order

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  12. jlrdrz

    jlrdrz New Member

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    Feb 24, 2017
    Messages:
    6
    Location:
    US
    It didn't get any better after they replaced it.amny body else have problems with satellite radio?

    Sent from my SM-T357T using ToasterJeep mobile app
     
  13. JeepCares

    JeepCares Active Member

    Joined:
    Jul 24, 2015
    Messages:
    107
    Location:
    Mopar Headquarters, MI
    Would you like to have a case opened with Customer Care to see if we can help troubleshoot this with your dealership?

    Kori
    Jeep Social Care Specialist
     
    bheaney22 likes this.
  14. Frank the Fixer

    Frank the Fixer New Member

    Joined:
    Sep 1, 2016
    Messages:
    11
    Location:
    Roanoke, Virginia
    I have the same problem periodically, just locks with no controls working then reboots after 30-45 seconds

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  15. Lil Red

    Lil Red New Member

    Joined:
    Jan 11, 2019
    Messages:
    2
    Location:
    Grand Forks, ND
    system shut off, Displayed a message "Audio System not Avaliable", and then rebooted after about 20 seconds.

    Is anybody else still dealing with this problem, or is it just me?
     

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