Day 9 and back to the dealer

Discussion in 'Renegade Chat' started by YetAnotherJeepGirl, Jun 7, 2017.

  1. YetAnotherJeepGirl

    YetAnotherJeepGirl New Member

    Joined:
    Jun 6, 2017
    Messages:
    8
    Location:
    92868
    The Jeep - 2016 Renegade Limited, purchased on 5/29/17
    The Problem - no menu item to register uconnect, assist button does nothing. No registration, no app.

    After 9 days of working with the very nice uconnect support they said it was a hardware issue and to head back to the dealer, might need to replace radio. Called the dealer to make an appointment and was referred to Chrysler to open a case. Called Chrysler, opened a case and they said to go ahead and call the dealer. Went in to the dealer and they couldn't find the very expensive warranty I bought, said I don't have a service contract. Gave them the paperwork and they promised to update their system. Left the Jeep and came home in a rental.

    Not ideal, hoping for a quick resolution, already miss the Renegade...the rental has no back up camera, no lane assist. Sigh.
     
  2. MINITJ21

    MINITJ21 New Member

    Joined:
    May 8, 2017
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    Location:
    Chattanooga, TN
    I have the same cell phone holder, works perfect! As does the sun glasses holder. Do you have the storage tray for the arm rest compartment? I'd suggest that too!

    Sent from my LGMS210 using ToasterJeep mobile app
     
  3. JeepCares

    JeepCares Active Member

    Joined:
    Jul 24, 2015
    Messages:
    131
    Location:
    Mopar Headquarters, MI
    Hi YetAnotherJeepGirl,

    Please feel free to keep us in the loop as to how your service appointment goes.

    Kori
    Jeep Social Care Specialist
     
  4. YetAnotherJeepGirl

    YetAnotherJeepGirl New Member

    Joined:
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    Messages:
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    Location:
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    Not well.
    I got a call today that the Jeep was fixed. Yay! I was 20 miles away in a rental at work so I said are you sure? He said yes. I said I would come and get it. After some thought I called back and asked to speak to the mechanic, no, not possible. Could the mechanic call me? No, not possible. Could someone walk over to the Jeep and confirm that on the settings menu there is now 4 menus items, and one says Register UConnect? No, she was just a receptionist. She put me on hold and the service guy came on, yes it was ready for pick up. Could he walk over and verify there is a menu item to register? He confirmed that it was ready to register. I drove down and turned in the rental and got the car...oops, they didn't have the part to fix a light that was burned out, could I come back the next day? Sure. I got in the car and oh surprise, no menu item to register. I went back in and got the service guy...he drove the car to the bay and called over the tech. The tech said "well, I don't know much about these systems"...I see why they don't want the mechanics speaking to customers! He had no idea what I was talking about and said they just disconnected the battery! He agreed to order a new radio and they said it would take a week. Unbelievable.
     
  5. YetAnotherJeepGirl

    YetAnotherJeepGirl New Member

    Joined:
    Jun 6, 2017
    Messages:
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    Location:
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    A little bit of goodness. I spoke to Sue at Chrysler and apparently she is my point person. She suggested trying a different dealer and then called and made a service appointment. She promises to stay in touch until it is fixed.
    Also, I spoke to Tyson at Partners (their third party warranty) and he was super. He emailed me a copy of my contract (nothing was provided by dealer) and gave me his cell in case I needed help regarding coverage over the weekend.
    Good customer service still exists!
    Will update everyone after the Saturday appointment.
     
  6. YetAnotherJeepGirl

    YetAnotherJeepGirl New Member

    Joined:
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    Location:
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    I looked at the storage tray and decided I like that area as is for taller items (ie; hair brush).
    I liked the Body Glove visor organizer so well I bought another one. The nice part is they are held on my stretchy loops and not velcro. The velcro ones didn't fit around the large visor circumference.
    I didn't really like the phone holder, ended up getting one like this instead:
    https://www.bhphotovideo.com/bnh/co...uoDCr9QCFRaRfgoduGsPOA&is=REG&m=Y&sku=1181574 . It sticks between the middle air vents and sits out a little farther which allows my larger phone to clear the dash (iPhone 7Plus).

    I like the organizer - https://www.amazon.com/gp/product/B01F9IS2Y8/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
    I like the hooks for the seats - https://www.amazon.com/gp/product/B06XQQZFYK/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
     
    JoshMo87 likes this.
  7. JeepCares

    JeepCares Active Member

    Joined:
    Jul 24, 2015
    Messages:
    131
    Location:
    Mopar Headquarters, MI
    I saw your other post, I'm glad we already have a case for you! Please let me know if you have any other questions or concerns, but your case specialist should have everything under control for you now.

    Kori
    Jeep Social Care Specialist
     
  8. YetAnotherJeepGirl

    YetAnotherJeepGirl New Member

    Joined:
    Jun 6, 2017
    Messages:
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    Location:
    92868
    Still a problem....going to the dealer Tuesday....hopefully for a new radio.


    Sent from my iPad using ToasterJeep mobile app
     
  9. YetAnotherJeepGirl

    YetAnotherJeepGirl New Member

    Joined:
    Jun 6, 2017
    Messages:
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    Location:
    92868
    Well it seems to have been fixed. The dealer replaced the radio and everything started working! I was able to register and the app works to remote start, etc. I can even send an address to the car (Send and Go). I even have a Yelp app that has showed up and the buttons on the ceiling work! Whoo hoo! A ray of sunshine was an efficient guy in the parts department. I got a postcard that a light bulb was ordered and called to ask about it and he took the time to research what else I might have ordered and found the radio and called me back. Efficiency! He was very helpful so I asked him for a referral to the service department and the service department managers name. I worked with both of them and it was an easy visit (I waited while they did the work) and everything was fixed as requested. It was interesting to discover the original guy who helped me no longer works there.
     

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